Returns & Refunds

How do I return an item?

Unwanted items can be returned up to 14 days following delivery ensuring that they are unused and in their original packaging. Please see our Terms and Conditions for full information about our returns policy. Please call us on 0333 320 8404 to let us know you will be returning an order. All returns should be sent to Avaris Returns Department, Avaris, Unit OB2, Time Technology Park, Blackburn Road, Simonstone, Lancashire, BB12 7TY. It is recommended that all returns are sent back tracked and insured to ensure their safe return. There are many carrier and delivery networks that offer this service.

What do I do if my item is faulty or damaged?

We are sorry to hear that you have a faulty product, we often find that speaking to our customer services team is the best option. Please contact us or email us at [email protected]

What happens if I have ordered or received the wrong item?

Don’t worry, we want to make sure that you get exactly what you need. Unwanted items can be returned up to 14 days following delivery ensuring that they are unused and in their original packaging. Please see our Terms and Conditions for full information about our returns policy.

What do I do if I have a problem with an order?

We aim to resolve all problems first time. If you have any concerns please contact us or email us at [email protected] 

How long does it take a return to be processed?

Your return will be processed and refunded within 5 working days from receipt into the returns department and if it complies with our terms and conditions. Please see our Terms and Conditions for more information.