We are sorry to hear that you have a faulty product, we often find that speaking to our customer services team is the best option. Please contact us or email us at [email protected].
Under the Consumer Rights Act
you have an early right to reject goods that are unsatisfactory quality, unfit
for purpose or not as described, and get a full refund.
But this right is limited to 30
days from the date you took ownership of the goods (this could be the date of
purchase or the date the goods were delivered to you – whichever is later).
After the initial 30 days, you
can’t demand a full refund in the first instance, but you still have the right
to a repair or replacement